FREQUENTLY ASKED QUESTIONS

FAQ’s

How do I know I am getting my pets ashes back?

We have recently partnered with a local company who handle our weekly cremations. Their advanced systems allow us to continue providing a transparent service to our customers who can rest assured that they are receiving their pets ashes back. Our cremations take place 3 days per week, customers can expect a 7 – 10 day turn around time for delivery of their pets ashes.

Can I visit the tree planted by Greenpop?

Greenpop, a South African organisation and NGO will plant a tree in memory of your pet in one of the various areas of deforestation in either South Africa, Zambia or Tanzania. Your tree will be planted as part of their reforestation project.

You are unable to visit your exact tree, however, you are able to visit the forest where your tree has been planted.  We encourage you to visit www.greenpop.org to receive information on their tree planting efforts as well as their environmental events that take place annually.   

Can my animal be collected from my vet/welfare/pound?

Yes, we will collect your pet from your home, your vet or from your local pound/welfare. For collections 50km outside of Cape Town, we do charge an additional transportation fee.

How long will it take to get my pets ashes back?

We will deliver your pet’s ashes to you or your vet/pound/welfare within one week.

Can I witness the cremation process?

The Company whom we make use of for our pet cremations does not have the facilities for our clients to witness the cremation process, we can however gladly arrange for one of our team members to witness the process on a customer’s behalf.

Why should I choose Pet Farewells?

We do our best to set ourselves apart from others by offering unique products and unique services.  We pride ourselves on the fact that we are a small, family-owned, micro-enterprise with no intention of becoming corporate. We understand the loss felt by Pet Owners we come into contact with and will do our best to bring closure & peace of mind whilst contributing to the environment as best we can.  

Can I choose the type of tree seedling that will be returned to me with my pets ashes?

Although we do not have a large variety of trees, we always have a lovely seasonal selection to offer which you are most welcome to choose from. Simply contact Amanda who will inform you of the trees available and who will ensure you receive the tree of your choice.

Do I have to have a tree with the return of my pets ashes?

We understand that not everyone has a garden or wants the responsibility of looking after a tree. We, therefore, have a similar product to the tree planter available for you, without the tree.  We will also be introducing our wooden heart-shaped urn in the coming months.

Do you cremate horses?

We do not have a facility large enough to accommodate the cremation of a horse, we, therefore, offer our dignified Green Burial/Composting option to horse owners who have come to trust and rely on this service for their noble and loved horse companions. This service is weather dependent and usually available between October and May each year.

At Pet Farewells our Values are Caring, Compassion and Understanding

Pet Farewells (Pty) Ltd Reg No 2021/483493/07
Directors: Amanda-Lea Jones & Lesley Jones

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